Originality and diversity, flexibility and state-of-the-art technology

The Hot-line telephone service – concerns the resolution of any problem and/or requirement that can be resolved by telephone. The service is guaranteed during working hours and must be returned within four hours following the request sent by the Customer.

Following telephone contact, problems that cannot be solved by telephone and not concerning mechanical parts, are resolved thanks to the remote assistance with connection to the machine by one of our IT technicians.

Following telephone contact, problems that cannot be resolved by telephone and concerning mechanical parts, are resolved thanks to the specialized intervention on site by our specialized technicians, having this type of intervention the right of priority by contract.